Plug and Play's Managed Service offerings provide key services for Small, Medium and Enterprise-class companies. The services are provided in collaboration with NetMagic Inc., a leading Managed Service Provider.
Our Remote Infrastructure Management services monitor and manage your mission-critical infrastructure around the clock to prevent revenue-impacting downtime and loss of performance.
Plug and Play Managed Services are centered around maximizing Availability, Security, and Performance for your business-enabling IT infrastructure. We provide 24x7 Monitoring and Management services for your servers, applications, routers, switches, and other network devices and free you from the daily responsibility of having to manage and optimize this infrastructure.
So whether your organization is deploying a web application for your subscribers or implementing on-demand SaaS, you can benefit from a professional team that has been managing over 5,000 mission-critical servers and network devices around the world for more than 500 customers.
- 24x7 Server Monitoring
Health, Uptime and Availability Monitoring of your servers around the clock- Our Server Monitoring services cover a wide breadth of parameters that are remotely monitored on a 24x7 basis. 24x7 NOCs use state-of-the-art tools and systems to continuously monitor the Availability and Performance of your servers. An exhaustive list of parameters includes Server Availability, Health, CPU & Memory Utilization, Load Averages, RAID Controllers, Port Monitoring, I/O Monitoring, and much, much, more.
- 24x7 Network Monitoring
Health, Uptime and Availability Monitoring of your network devices around the clock- Our Network Monitoring systems monitor your network infrastructure round-the-clock so that you don’t have to. We help mitigate costly network downtime by leveraging world-class expertise, tools, processes, and people to monitor your network infrastructure 24x7. The service is capable of monitoring virtually all platforms – Cisco, Juniper, F5, Foundry, Netscaler, Nortel, Lucent, NetScreen, Checkpoint, SonicWall, D-Link, Nokia, and many more. Devices include Routers, Switches, Firewalls, VPN devices, Load Balancers, IDS/IPS, and all other SNMP capable devices. An exhaustive list of parameters include Availability, interface status, I/O, Memory, SNMP traps, VPN tunnel status, BGP status, Packet rate, and much more.
- 24x7 Server & OS Management
Server and OS Management and Administration for Windows/Linux/Solaris/Unix- We assume complete responsibility for management and administration of your Servers and Operating systems. The service is ideal for Small and Medium companies, Startups, SaaS companies, Service providers, and Webhosters. We offer you the advantages of having a large and state-of-the-art NOC monitoring and managing your infrastructure, but without the associated expense.
- Customers no longer have to worry about issues such as Patch Management, Server Security, OS hardening and tuning, SSH Hardening, Directory/Partition Hardening, Defunct User Removal, and Log Analysis – these are just a few of the things that are now our responsibility.
- 24x7 Application Management
Application & Database Management and Administration- We provide complete Application Monitoring and Management for Database servers, Mail Servers, and common horizontal stacks. Highly skilled engineers with specific skill-sets and expertise are responsible for maintaining 24x7 availability, security and performance of the applications we monitor and manage.
- Common Application Management modules include Databases (SQL Server, Oracle, MySQL, PostGres), Middleware (BEA Weblogic, Websphere, JBoss, Tomcat, Microsoft .Net Framework), Application Stacks (LAMP, LAPP, WAMP, ASP), Mail Servers (Microsoft Exchange and Linux-based mail), Virtual Server Management, and Directory, DHCP, and DNS Server Management.
- 24x7 Managed Firewalls
Application & Database Management and Administration- Our Managed Firewall services are delivered using robust Cisco Pix firewalls. Customers can choose the firewall that best suits their requirements, and Plug and Play will provision the firewall, and monitor and manage it on a 24x7 basis to ensure maximum protection for your network. Rules and policies are customizable based on customer requirements.
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