Community Manager: Plug and Play Cleveland

plug and play jobs

Plug and Play Tech Center ( is the most active VC in Silicon Valley and the largest innovation platform in the world.

Our passion is to help startups succeed and that’s why we built the ultimate startup ecosystem: industry-specific accelerator programs, office space, year-round investments, 180+ corporate partners, and hundreds of VCs in our network.

Simply put, we give startups the best possible chance to thrive.

The Community Manager is responsible for the day to day tasks that their vertical faces in terms of scheduling deal flows between corporations and startups, planning events for networking, preparing monthly newsletters for their vertical, ordering promotional materials and supplies for the team, and other essential duties as needed.

The Community Manager is seen as the primary point of contact for their team, along with corporations and startups engaged with their specific vertical.

Duties and Responsibilities

Corporate Facing
  • Organize deal flows between corporate partners and startups; this will require you to reach out to each corporate partner at a minimum of six times per year
  • Assist Ventures team with the collection of feedback after each deal flow your vertical is responsible for
  • Reduce the amount of traffic from Director by answering questions from corporate partners and startups in a professional and friendly manner

  • Startup Facing
  • Create meaningful and positive relationships with the startups in your vertical
  • Introduce new members to corporate partners when there is a potential match or opportunity
  • Arrange casual dinners or group lunches in an effort to form a sense of community amongst the startup batches

  • Marketing
  • Prepare documents for major events such as: Selection Day, New Start up Orientation Day, flyers for meetups, and EXPO
  • Coordinate a monthly newsletter with your team to keep entire network up to date on events
  • Work with our Marketing team to post relevant news and updates to social media

  • Event Planning
  • Customize and prepare respective materials as they pertain to different events
  • Update Orientation packets for each new batch of startups
  • Collaborate with Mentors and plan group, one on one, or individual sessions; organize catering and inform startups of the mentor session
  • Schedule monthly team meetups
  • Confirm attending startups for the EXPO event; gather all information for the EXPO brochure regarding startups from your vertical; record attendees; prepare corporate name tags and essentials

  • Administrative
  • Update documents as changes occur, including Mailchimp, Dropbox, Salesforce and Google Drive
  • Order necessary materials and equipment from vendor and prepare purchase orders for accounting
  • Manage all calendar invites for events

  • Objectives

  • Ensure each corporate partner receives meaning from deal flows with startups, and vice-versa
  • Keep a very well-organized and up-to-date database/CRM
  • Collect information from deal flows to improve future deal flows
  • Work with Plug and Play and corporate partner team members to ensure events run smoothly
  • Answer all questions corporates and startups ask
  • Ensure corporations satisfied with deal flows, visits, and events by focusing on hospitality

  • Qualifications

  • Bachelor’s degree
  • 1-3 years’ customer service or sales experience required
  • Project management and business operations experience a plus
  • Must have strong verbal and written communication skills
  • Exceptional organizational and multitasking skills
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Passion and understanding for entrepreneurial communities
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Passion and understanding for entrepreneurial communities